Benjamin Parsley

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About Me

I am Benjamin Parsley, a post-graduate professional driven by a deep interest in software development, quality assurance, and cybersecurity. To date, my technical foundation has been built largely through independent study and dedicated passion projects, which have allowed me to engineer applications that are helping me on the day-to-day

While my recent roles have centered around technical support and helping clients work more efficiently, my real goal is to take my coding skills into a professional software environment. I am highly motivated to dive in, tackle complex challenges, and expand my knowledge of commercial development and testing setups. I love learning quickly, picking up new abilities, and exploring how AI tools can safely and smartly make our daily work lives easier and more efficient.

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GitHub

Code and repositories

Direct community chat

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Email

ben.parsley1@hotmail.com

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Currently unavailable

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Certificates

GO

Google UX Certificate Google Working towards completion

GO

Google AI Professional Certificate Google 2026

UH

BSc (Hons) Computer Science Degree University of Hertfordshire 2022

UH

Chairman of the Esports Society University of Hertfordshire 2021

UHC

Software Development Level 3 Extended Diploma UHC 2018

Tech Stack

HTML5

CSS3

JavaScript

jQuery

Bootstrap

Python

Java

C++

C#

PHP

MongoDB

MySQL

Claude

Gemini

NotebookLM

Figma

GoogleLabs

[02]

Experience

Technical Support Analyst Level 1 Carestream Dental UK

Jul 2023 - Present

Delivered comprehensive technical solutions for our clients via phone and email
Engineered a custom searching report, enabling the team to locate technical documentation 5x faster
Maximized customer satisfaction by consistently exceeding call targets and first-contact resolution metrics
Optimized support workflows and service quality by analyzing customer survey data
Identified and routed qualified leads to the sales team to drive revenue growth
Authored and maintained technical documentation to accelerate team onboarding and efficiency

Product Selling Partner John Lewis and Partners

Jun 2021 - Feb 2023

Interacted with customers to understand their specific needs and provided personalized solutions to help them find the perfect product
Assisted in visual merchandising and product placement to enhance the shopping experience
Processed transactions efficiently while maintaining a high level of accuracy
Collaborated with team members to achieve sales targets and store objectives
Provided training and support to new staff members to ensure consistent service quality

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Projects

What is Cryptography? - University Dissertation

An interactive explainer exploring the fundamentals of cryptography — from Caesar ciphers to modern public-key encryption. Built as an accessible educational tool for beginners.

Gemini Folders and Protected Files

View on GitHub

A browser extension that brings folder organisation to Gemini chats. Create nested folders, drag-and-drop chats between them, assign emoji labels via a searchable picker, and protect pinned chats from accidental deletion — all without breaking Gemini’s native sidebar behaviour.

Spanish Study Tool

A vocabulary and grammar practice app for Spanish learners. Uses spaced repetition and contextual sentence prompts to reinforce retention across difficulty levels.

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Contact

Reach out for projects, collaborations, and opportunities.

LinkedIn Professional profile GitHub Code and repositories Discord Direct community chat Email ben.parsley1@hotmail.com WhatsApp Currently unavailable

Mobile Layout in development

Hello, my name is Benjamin!